In this episode, I speak with Or Tomer, Pepperi's Director of Customer Success.
Or explains what the customer success function in a company does, how to perform it well, and how to quantify its impact.
According to him, the customer success manager is responsible for listening to client needs and translating them into action. Building a robust process will almost always result in effective adoption, expansion, and a long-term pleased customer.
Where to reach our guest:
LinkedIn : linkedin.com/in/ortomer
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